A clear refund route for the downloaded product.

Email support@signalandship.com within 14 calendar days after delivery. Identify the order and allow reasonable purchaser verification. No substantive reason is required. Rights that cannot be excluded by applicable law take precedence.

We start the refund to the original payment method within 2 business days of receiving a valid request. After initiation, the provider and your financial institution normally need 5–10 business days to reflect it. That is an external processing estimate, not our deadline to start acting. A failed refund is not treated as completed.

The BoardPort operator, trading as Signal & Ship, is the seller and handles refund requests manually through Stripe Checkout payments. Stripe processes the payment; it is not the seller of this product. Contact us if the original payment method cannot receive the refund; we will explain the provider's available resolution without asking for card details.

A full refund or final chargeback ends the license and future download access. Stop using the product and delete local copies. The offline product has no remote deletion or network kill switch.

This offer is for business use in Japan only. If payment is received with an unsupported or mismatched billing country, the product is not released and the payment requires a manual full refund. Contact the same support address if you paid but cannot access the product.

Every eligible paid buyer receives the existing product. The internal three-buyer / 21-day market target does not delay delivery or automatically trigger a refund if the target is missed.