Refund eligibility and how to contact us.

Provision starts when the purchased file first becomes available to download, whether or not you download or open it. After that point, refunds for your convenience, including a change of mind or mistaken purchase, are generally unavailable.

Refunds remain available for non-delivery, duplicate charges, material failures of documented functions in the supported environment that cannot be resolved by reasonable correction or re-provision, and cases required by applicable law or the payment service. We assess the reported issue and offer correction or re-provision where appropriate. This does not require you to accept correction first when law or payment-service rules provide another remedy.

Include the order reference, enough information to verify the purchaser, and a description of the issue. Please contact us promptly, preferably within 14 calendar days after provision starts. This is a contact target, not an unconditional refund guarantee or a deadline that ends legal or payment-service rights. If the product has not been provided, that target has not begun.

support@signalandship.com

Once a valid refund has been determined, BoardPort initiates or submits it within two business days, excluding Saturdays, Sundays and Japanese public holidays. Refunds use the original payment method and currency. A full refund includes collected tax; BoardPort charges no cancellation fee.

After initiation, the provider and your financial institution normally need another 5–10 business days to reflect it. That is an external processing estimate. A pending or failed refund is followed up and is not treated as completed.

The BoardPort operator, trading as Signal & Ship, is the seller and handles refund requests manually through Stripe Checkout payments. Stripe processes the payment; it is not the seller of this product. Applicable law and payment-service rules take precedence. Contact us if the original payment method cannot receive the refund; we will explain the available resolution without asking for card details.

A completed full refund of the purchase price or final chargeback ends the affected license and future downloads. Stop use and delete local copies; offline files cannot be erased remotely. Refunding only an extra duplicate charge does not end a separate valid license that remains fully paid.

Earlier purchases keep the refund terms accepted at purchase, including the 14-day no-reason full-refund promise where it applied. Read the earlier license.

This offer is for business use in Japan only. If payment is received with an unsupported or mismatched billing country, the product is not released and the payment requires a manual full refund. Contact the same support address if you paid but cannot access the product.

Every eligible paid buyer receives the existing product. The internal three-buyer / 21-day market target does not delay delivery or automatically trigger a refund if the target is missed.