Manual email support · Japanese and English
A person handles your support request.
Automatic product delivery and human support are separate. Seller-information requests, product questions and refund requests use the same email address.
Contact and response target
Email support@signalandship.com. We aim to send an initial reply within 48 hours, in Japanese or English. This is an initial-response target, not a promise to resolve every issue within that time. Replies may come from the Signal & Ship Gmail account that handles this mailbox.
Included and excluded
We handle access, download, licensing, installation, refund requests and documented product defects. Calls, consulting, custom analysis, design review and custom engineering are not included. Support is initially handled manually; no automated support agent is promised.
Seller information and refunds
You can request the seller's legal name, address and telephone number before deciding to purchase. Please wait for the disclosure before ordering if you need that information. For a refund, provide the order reference and enough information to verify the purchaser; no substantive reason is required. See the refund policy.
Never send
- EAGLE, KiCad, Gerber, BOM, library, schematic or board files.
- Passwords, API keys, card numbers or card security codes.
- Company-confidential screenshots, logs or unrelated customer information.
Describe the product version and error message using non-confidential text.