Refund eligibility and how to contact us.

Provision starts when the purchased file first becomes available to download, whether or not you download or open it. After that point, refunds for your convenience, including a change of mind or mistaken purchase, are generally unavailable.

Refunds remain available for non-delivery, duplicate charges, material failures of documented functions in the supported environment that cannot be resolved by reasonable correction or re-provision, and cases required by applicable law or the payment service. We assess the reported issue and offer correction or re-provision where appropriate. This does not require you to accept correction first when law or payment-service rules provide another remedy.

Include the order reference, enough information to verify the purchaser, and a description of the issue. Please contact us promptly, preferably within 14 calendar days after provision starts. This is a contact target, not an unconditional refund guarantee or a deadline that ends legal or payment-service rights. If the product has not been provided, that target has not begun.

support@signalandship.com

Once a valid refund has been determined, BoardPort initiates or submits it within two business days, excluding Saturdays, Sundays and Japanese public holidays. Refunds use the original payment method and currency. A full refund includes collected tax; BoardPort charges no cancellation fee.

Posting by your financial institution commonly takes another five to ten business days and can vary. An initiated refund is not yet a completed refund. We follow up on pending or failed refunds.

Non-waivable legal rights are not limited to 14 days. Applicable Australian Consumer Law rights are preserved. Buying for business use does not by itself remove those rights.

Link may separately consider refunds under its policy, including specified cases within 60 days of a transaction. This is not an unconditional 60-day refund offer. For transaction and receipt questions, use the Link support route on your checkout or receipt.

A completed full refund of the purchase price or final chargeback ends the affected license and future downloads. Stop use and delete local copies; offline files cannot be erased remotely. Refunding only an extra duplicate charge does not end a separate valid license that remains fully paid.

Access may be temporarily suspended during a payment dispute or refund investigation. A failed refund does not establish that a full refund was completed.

Earlier purchases keep the refund terms accepted at purchase, including the 14-day no-reason full-refund promise where it applied. Read the earlier license