Email support · English and Japanese
Product help from BoardPort. Payment help through Link.
Email us about downloads, installation, licensing, documented product issues and refund requests.
Product support
Write in English or Japanese. We aim for an initial response within 48 hours; this is not a deadline for resolving every issue. Replies may come from the Signal & Ship Gmail account that handles this mailbox.
Calls, meetings, design review, custom board analysis, file migration and engineering consulting are not included.
Payment, receipts and refunds
For an international payment or receipt, use the Link support route shown at checkout or on your receipt. BoardPort can help route requests. For a refund request, contact BoardPort with your order reference and a description of the issue. Earlier purchases keep their original refund terms.
Describe the issue safely
Include the product version, what happened and a non-confidential error message. For a purchase question, include the order reference.
- Do not send confidential board, schematic, Gerber, BOM, library or report data.
- Do not send passwords, API keys, card numbers or card security codes.
- Do not post your private download URL publicly.